Controlled Change that is Responsive

Effective Change Management is one of the cornerstones of IT operational maturity. IT organizations struggle to identify the impact of a Change to the infrastructure and to the Business services, gather the approvals on time, and deploy the Change quickly - all this while trying to ensure that a standardized process is being followed by Change Requesters, Approvers and Implementers. The BizLogix Solutions Methodology ensures the appropriate balance between control and responsiveness for every Change.

Customer Challenges

Lack of consistent process for Change Management across IT groups, and Changes requested through informal means such as email, IM, phone and in-person conversations cause rework, re-filing of Change Requests leading to delay, inaccuracy and poor quality. The situation is further exacerbated by poorly implemented/customized tools and lack of adequate information to assess impact of a Change to IT infrastructure and to Business services. The result is untracked Changes, poorly conducted Changes, and ultimately, business-impacting incidents.

Inadequate coordination among IT groups responsible for Change approval and implementation causes scheduling conflicts, clobbering of each other's work, delay and, potentially further Incidents.

Untracked and unapproved Changes create non-compliance to regulations such as Sarbanes-Oxley rectification of which is expensive and time consuming.

BizLogix Results

Balanced Change Process

A standardized ITIL best-practices based Change Management process that replace many silo processes and ensures effective and well-defined communication across the lifecycle of a Change – initiation, planning, approval and implementation - eliminates chaos and unpredictability and reduces disruptions of critical Business services.

Tools Allowing Impact Assessment and Coordination

The tools we develop or customize assure speed, scalability, and reliability with a particular focus on usability.

Impact assessment tools, automated timely notifications to approvers and stakeholders, and Microsoft Outlook-based Change Calendars allow unprecedented ease and precision to the critical activities of prioritization, scheduling and coordination of Change management tasks.

Regulatory Compliance

All control objectives for Sarbanes-Oxley compliance related to changes made in production conforming to management's intentions are satisfied.

Organizational Unity and Higher Accountability to Business

An effective cross-functional Change Advisory Board, comprising mostly of Change Supervisors with single point of accountability for reliable, responsive and controlled Change completion, becomes the leader and gatekeeper of Change Management. They guide the entire organization on process adoption and refinement based on the needs of the Business.

Continuous Improvement

Post-implementation review of major Changes sets the stage for organizational learning.

Tracking and publishing of metrics related to customer satisfaction, cost and process efficiency ensures the journey towards continuous improvement.