Insight MyTickets
An intuitive, easy-to-use application built specifically to appeal to non-IT audiences, MyTickets allows users to manage submitted Helpdesk tickets. It can result in marked improvement of the Helpdesk function including reduction of call volume, reduction of duplicate tickets, increase in accuracy of problem reporting and decrease in repair time. MyTickets hides the complexity of tools such as BMC Remedy, increases customer satisfaction and enhances productivity of both Business users and IT support personnel.
Features
Features such as one-click reports, identity switching, and integrated IT-Business perspectives allow for easy navigation through the various perspectives and ticket dimensions. Ticket searching, easy printing, and bookmarkable report are among the many features that allow Helpdesk customers to quickly and efficiently manage their requests and collaborate with the support groups.
In addition to the extensible and scalable architecture, MyTickets is easy to deploy, administer and maintain. The intuitive interface eliminates the need for user training. Seamless integration into enterprise portals, full-browser support and no-client deployment all contribute to a low cost of ownership.
Benefits
- Reduction in operations cost
- Increased customer satisfaction
- Enhanced image of IT to the Business
- Improved accountability of IT