Overview
Achieving balance between the delivery of quality services and cost requires Insightful information about the efficiency of IT operations and the business impact of IT activity. This IT operational business intelligence is necessary for IT managers to dynamically adapt to changing business needs and proactively demonstrate value to the enterprise.
With a focus on the business value of IT, the BizLogix product suite enables optimization of operational activities encompassed by key ITSM processes from both IT support and end-user perspectives. The result is enhanced productivity on both sides.
Empowering the Business
MyTickets is an intuitive end-user tool for submitting, tracking and managing services requested of IT.
In addition to drastically increasing end-user/business satisfaction, it helps improve the reliability of IT service and reduce the cost of operation especially within the Helpdesk.
Out-of-the-Box Analytics
Analytics helps IT managers and executives comprehensively assess IT efficiency, cost, and end-user impact. It eases analysis by defining manifold out-of-the-box metrics for key ITSM processes. The capability to present information in real-time and directly drill into the underlying data/evidence, enables confident decision making.