Insight Analytics
Perspectives that combine the IT and Business sides of the enterprise, an intuitive interface and blazing performance make Insight Analytics an effective tool for optimization of internal IT operational activity and IT-Business interaction.
Analytics integrates with enterprise IT tools such as BMC Remedy, IBM Tivoli, HP OpenView and other custom data sources to collect information about the key IT Service Management processes such as Incident/Problem, Change and Asset Management. Collating data for the various IT activities, it extracts intelligent metrics and presents to IT managers and executives insightful analysis on the efficiency and effectiveness of the IT organization.
Features
With the use of Enterprise Metadata such as organizational hierarchies, business unit structures, service definitions, IT-Business functions and work types, Analytics provides myriad dimensions for analysis. The interconnectedness of the data allows the user to 'navigate' through various perspectives seamlessly. This fluidity improves the quality and speed at which intelligence can be derived.
The unique evidence-based intelligence approach of Analytics also allows users to drill down to the underlying support data. This direct tie to the evidence behind the reporting and capability to enable real-time data access creates confidence in the decisions that are derived from your analysis.
The fast rending of information and the flexibility to quickly incorporate new dimensions and metrics enables continual updates of new data sources and ensures quick return on investment.
- Eliminate guesswork with quantitative analysis of IT performance
- Fast ROI with 'out-of-the-box' metrics for key IT operational Processes
- Prioritize activities and initiatives based on impact to the business
- Identify top-performers, improve morale and enhance workgroup oversight
- Reduce cost, productivity and customer satisfaction
- Achieve operational excellence through data-driven process improvement initiatives