Products

Directly gauge the maturity of your key IT processes with BizLogix Analytics. Our metrics reporting and visualization engine presents an array of intelligent IT Service Management metrics enabling IT managers and executives to analyze the performance of their organization. It helps drive well-targeted continuous improvement initiatives to reduce operations cost, increase service quality and foster better IT-Business Alignment.

BizLogix CaseAssist tools provide IT staff with a simple and fast way to manage their daily Incident/Problem and Change Management tasks. At a glance, IT managers can view activity based on function, request type, impacted end-users or business units.

Empower your end-users and business managers with BizLogix MyTickets Self-Service to track their service requests, easily contact assigned IT support person and, if necessary, request for new services - all without the need to contact the Helpdesk or an intermediary IT group. Drastically improve business' satisfaction with IT and reduce the cost of IT support.

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Solutions

Drive Operational Excellence within IT

Deploy BizLogix IT Service Management solutions to optimize your key IT processes such as HelpDesk, Change Management and Asset Management and increase productivity of your IT staff. Our proven Solutions Methodology leverages ITIL best practices, BizLogix technologies and third party products to achieve the balance of control within IT and responsiveness to the Business, and helps you establish metrics-driven decision making.

Align IT with the Business

Leverage the power of BizLogix Service Catalogs to map Business services to IT services, and Business-centric metrics to IT metrics thereby aligning your IT service management priorities to the priorities of the Business. This unprecedented alignment of IT to the Business not only greatly improves customer satisfaction but also achieves regulatory compliance such as Sarbanes-Oxley.

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